![]() The OTRS web interface uses the Template::Toolkit rendering engine to dynamically generate the HTML output of individual frontend modules. The web interface is made user-friendly by using JavaScript (which can be switched off for security reasons). Since its beginnings OTRS has been implemented in the programming language Perl. OTOBO is an Open Source Help-Desk based on OTRS. It configures OTRS in such a way that it can track and document ISO 27001, TISAX and other controls for compliance teams. It uses the OTRS service management suite as its backbone, but incorporates security-relevant processes and information.ĬONTROL powered by OTRS is an ISMS. STORM powered by OTRS is a SOAR that is used by CERTS, SOCs and product security incident response teams (PSIRTs). OTRS is very often used independently, but it is also the foundation of two other solutions. OTRS AG is listed in the Basic Board of the Frankfurt Stock Exchange.Īdditional OTRS-related products (Hong Kong), OTRS Do Brasil Soluções Ltda. There are six subsidiaries worldwide, including OTRS Inc. The OTRS Group has its headquarters in Germany. OTRS AG is the source code owner of OTRS. ![]() In addition to the two, today's management board includes Christopher Kuhn (COO), Sabine Riedel (board member, Marketing, HR), Gabriele Brauer (VP Finance) and Manuel Hecht (VP Global Software Development). ![]() In 2007, the company became OTRS Group, also known as OTRS AG. OTRS GmbH was originally founded in 2003 by André Mindermann (CEO) and Burchard Steinbild (chairman of the supervisory board). Being no longer ran on original OTRS software, the system was renamed Wikimedia VRT. Alongside its customers was Wikimedia Foundation, which used ((OTRS)) Community Edition to run Wikimedia OTRS system after its discontinuation, in April 2021, it was migrated to Znuny, a fork of ((OTRS)) Community Edition. In December 2020, OTRS AG announced the end of life of support for the Community Edition which led to several forks. A third offering is called OTRS On-Premise for professional customers who intend to host the platform in their own data centers. The commercial and managed version is named OTRS. In 2018, both OTRS-specific products were renamed: The open source version became ((OTRS)) Community Edition. This commercial version was designed for professional users who needed additional support, configuration and features.Īlso in 2015, STORM powered by OTRS was launched. In 2015, a new version of the software, known as OTRS Business Solution, was launched. Entry into the APAC region occurred in 2011. This is the same year in which OTRS was brought to Latin America with the Mexican subsidiary officially being founded in 2010. In 2007, the company was renamed to OTRS AG with the intention of going public, which it did in 2009. This was followed in 2006 by entry into the North American market. In 2003, OTRS GmbH was formed and a professional company entered the EMEA market. In 2001, OTRS began as an open source help desk ticketing software. The third component, the customer portal, is much like a customizable webpage where information can be shared with customers and requests can be tracked on the customer side. ![]() As the name implies, the admin dashboard allows system administrators to manage the system: Options are many, but include roles and groups, process automation, channel integration, and CMDB/database options. ![]() There are various ways in which this information, as well as customer and related data can be viewed. In the agent portal, teams process tickets and requests from customers (internal or external). The suite contains an agent portal, admin dashboard and customer portal. OTRS (originally Open-Source Ticket Request System) is a service management suite. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |